PackageRoute
SIGN UP SUPPORT

Need Help Signing Up?

It's all here, let's get you what you need.

1. Authorizing your FedEx ID

Start the signup process by logging in with your FXG ID. Once logged into FedEx, you'll be reconnected with PackageRoute to complete sign up.

2. Complete the profile form

Complete the operations profile form, confirming all the required fields to establish your PaackageRoute user profile.

3. Activate your P&D data subscription

Login to MGBA and authorize FXG to share P&D data for your routes with PackageRoute.

4. Authorize your drivers

PackageRoute automatically identifies all your drivers from active routes. Drivers must be authorized by you before using the App for your operation.

Contact Sales

Talk to a member of our sales team. We're here to answer your questions!

Contact Support

Need to submit a support ticket? Get started with a request. Support hours are 8:00 a.m. - 5:00 p.m. EST.
Tel: (360) 540-3295

Contact Billing

Questions about renewals, billing or payments? Get in touch with our billing department.

5 simple steps, 5 minutes to completion

1. Authorize your FedEx ID

Start the signup process by logging in with your FXG ID. Once logged into FedEx, you'll be reconnected with PackageRoute to complete sign up.

2. Complete the profile form

Complete the operations profile form, confirming all the required fields to establish your PaackageRoute user profile.

3. Activate your P&D data subscription

Login to MGBA and authorize FXG to share P&D data for your routes with PackageRoute.

4. Authorize your drivers

PackageRoute automatically identifies all your drivers from active routes. Drivers must be authorized by you before using the App for your operation.

5. Download the app

PackageRoute automatically identifies all your drivers from active routes. Drivers must be authorized by you before using the App for your operation.

Frequently asked questions

To sign up for PackageRoute an AO or BC will need to authorize FedEx Ground to share P&D data for your routes with PackageRoute. Find out more on the sign up process here.

Before you can use PackageRoute App version 2.0 or higher, you must first Activate Data Subscriptions from your MGBA so that FXG is authorized to share P&D data with PackageRoute. Here are the steps to Activate Data Subscription

PackageRoute is available on both IOS and Android devices. Administrators can also access PackageRoute via desktop.
No, we do not have any device purchase requirements. Feel free to use devices your drivers already have.
Every feature in our product suite is available to you in trial.

Once you have completed signup, PackageRoute will automatically discover your routes.

You won’t need to; PackageRoute offers fully automatic manifest updates throughout the day.

Once you have completed signup, PackageRoute will automatically discover your drivers. If for some reason a driver was not discovered by PackageRoute, you can manually add them to your operation. Here’s how…

Yes, you have the option to cancel your subscription at any time.
Additional questions?

We're happy to help you with onboarding